Crucial Conversations
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Crucial Conversations, Tools for Talking when Stakes are High. Authors Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. McGraw Hill. 244 pages.
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
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